Privacy Policy
Last updated: 21/10/26
1. Who we are
More Like Home is an independent home cleaning and organising business operated by Judith Heal, a sole trader based in Chudleigh Devon, UK.
In this policy, “I”, “me” and “my” refer to the person operating More Like Home.
If you have any questions about this policy or how your personal information is used, you can contact me at: Morelikehomedevon@gmail.com
I do not publish my residential address on this website.
2. What information I collect
I only aim to collect information that I need to respond to enquiries, provide my services and run my business.
This may include:
Contact details: your name, email address, telephone number and postcode.
Enquiry details: the service you're interested in, information about your home, your requirements and preferred dates.
Client and booking information: your property address, booking history, cleaning preferences, access arrangements and relevant instructions needed to carry out the work.
Payment and transaction information: details needed to manage invoices, payments and business records. I do not intend to collect or store full payment card details.
Website information: technical information about your visit, such as device or browser information and cookie data, depending on the website settings and tools in use.
Please avoid including sensitive personal information in the website enquiry form unless it is genuinely necessary.
3. How I use your information
I may use your personal information to:
Respond to your enquiry and discuss your requirements.
Prepare quotes and arrange appointments.
Provide cleaning, home organising and related services.
Communicate with you about bookings, changes or follow-up questions.
Manage payments, invoices and tax records.
Keep appropriate records of client preferences and practical arrangements.
Maintain the security and functionality of my website.
Meet legal obligations and deal with any complaints or disputes.
I do not sell your personal information.
4. My lawful basis for using your information
Data protection law requires me to have a lawful basis for processing personal information. Depending on the circumstances, I may rely on the following:
Taking steps before entering into a contract: for example, responding to your enquiry or preparing a quote at your request.
Contract: where processing is necessary to provide an agreed service or manage a booking.
Legal obligation: where I need to retain or provide information to meet legal or tax requirements.
Legitimate interests: where it is reasonable and necessary to manage my business, maintain appropriate records, protect my services or deal with enquiries, provided these interests do not override your rights.
Where I rely on legitimate interests, I consider the potential impact on your privacy.
5. Who I share your information with
I only share personal information where necessary to run my business, provide my services or meet legal obligations.
This may include service providers that support my business, such as:
Squarespace, which hosts my website and provides website functionality.
My email provider, which allows me to receive and respond to enquiries.
Payment, invoicing or bookkeeping providers, if used.
Professional advisers or relevant authorities where required by law.
These providers may process information on my behalf or in accordance with their own privacy responsibilities. Their handling of information is subject to their applicable terms and privacy policies.
I will not share your information with other parties for their own marketing purposes without an appropriate lawful basis.
6. How long I keep your information
I keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting or reporting requirements.
My intended retention approach is:
Enquiries that don't lead to a booking: normally up to 12 months after the last contact, unless there is a reason to keep them longer.
Client and booking records: for as long as needed to manage the service and any follow-up, complaints or disputes.
Financial and tax records: for the period required by HMRC and other applicable legal requirements.
Website and cookie information: according to the relevant website settings and the retention periods of the tools involved.
When information is no longer needed, I will securely delete it or otherwise dispose of it appropriately.
7. How I protect your information
I take reasonable steps to keep personal information secure and limit access to it. These measures may include using password-protected accounts, strong passwords, two-factor authentication where available, secure devices and careful handling of client details.
As an independent business, I manage client information myself. I aim to collect only what is needed and avoid retaining unnecessary personal details.
No method of electronic storage or transmission can be guaranteed to be completely secure.
8. Cookies and website analytics
My website is hosted by Squarespace, which uses certain cookies and similar technologies to support website functionality. Depending on my settings, additional cookies or analytics tools may also be used.
I am reviewing the website's cookie and analytics settings so that this policy accurately reflects the technologies in use.
Where consent is required for non-essential cookies or similar technologies, I will seek that consent before using them.
Please check the website's cookie information and available settings for details of the cookies used and how to manage your preferences.
9. Your data protection rights
Under applicable data protection law, you may have the right to:
Request access to the personal information I hold about you.
Ask me to correct inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Ask me to restrict how I use your information in certain circumstances.
Object to certain processing, including processing based on legitimate interests.
Request a copy of certain information in a portable format where the relevant legal conditions apply.
Withdraw consent where processing is based on your consent.
These rights are subject to applicable legal conditions and exceptions. For example, I may need to retain certain financial records to meet legal obligations.
To exercise a right or ask a question, please email me at [insert your More Like Home business email address].
10. Complaints
If you have concerns about how I handle your personal information, please contact me first so I can try to resolve them.
You also have the right to complain to the UK Information Commissioner's Office (ICO):
Website: https://ico.org.uk/make-a-complaint/
The ICO provides independent guidance and handles complaints about personal data and privacy.
11. Links to other websites
My website may contain links to other websites. If you follow a link to another website, that website's own privacy policy and practices will apply. I am not responsible for the privacy practices of external websites.
12. Changes to this policy
I may update this policy when my business practices, website tools or legal requirements change.
The latest version will be published on this page, with the date of the most recent update shown at the top.
If a significant change affects how I use personal information, I will take appropriate steps to explain it.